UK-wide support for drivers involved in non-fault road traffic accidents
Speak to our team
0333 091 8808
NON-FAULT ACCIDENT SUPPORT
Had an accident that wasn’t your fault?
Get practical help with vehicle recovery, repairs and a suitable replacement vehicle through our nationwide panel of independent specialists.
- Recovery dispatched to the accident scene within 15 minutes*
- Suitable hire vehicles delivered within 30 minutes*
- Repairs managed through approved repair specialists
*We aim to dispatch recovery within 15 minutes and deliver a suitable hire vehicle within 30 minutes of acceptance. Times depend on eligibility, location, traffic, vehicle availability and provider acceptance.
FREE ELIGIBILITY CHECK
Tell us what happened
One of our team will call you back.
- our details are treated confidentially
Within 15 mins*
Recovery dispatched to the accident scene
Within 15 mins*
Recovery dispatched to the accident scene
Within 15 mins*
Recovery dispatched to the accident scene
Within 15 mins*
Recovery dispatched to the accident scene
NON-FAULT ACCIDENT SUPPORT
Everything you need to get moving
again
Get practical help with vehicle recovery, repairs and a suitable replacement vehicle through our nationwide panel of independent specialists.
01
Recovery within 15 minutes*
Get practical help with vehicle recovery, repairs and a suitable replacement vehicle through our nationwide panel of independent specialists.
02
Hire vehicle within 30 minutes*
Subject to your circumstances, eligibility and availability, a panel provider aims to deliver a suitable hire vehicle within 30 minutes of acceptance.
03
Accident repairs
Your damaged vehicle can be assessed and repaired through experienced accident repair specialists, with progress managed from start to finish.
SIMPLE FROM THE START
From accident to back on the road
1
Tell us about the accident
Complete the short form or call us. We will ask a few questions about what happened.
2
We assess your circumstances
We explain the available options clearly and check whether a panel specialist may be able to help.
3
Your vehicle support begins
If you choose to proceed, the relevant independent provider handles recovery, replacement and repairs.
CAN WE HELP?
You may be eligible if…
- Another driver was responsible for the accident
- You have the other vehicle’s registration or driver details
- Your vehicle was damaged in the collision
- The accident happened in the UK
Not sure who was at fault?
Let our team listen to what happened.
There is no obligation to proceed, and you are free to use your own insurer or another provider.
CAN WE HELP?
You may be eligible if…
Complete the short form or call us. We will ask a few questions about what happened.
Do I have to claim through my own insurer?
No. You may contact your own insurer, the at-fault party’s insurer, or choose an independent provider. We can introduce eligible customers to an independent panel specialist.
Will I have to pay for a replacement vehicle?
Eligibility and terms depend on your individual circumstances and the provider’s assessment. Where accepted, costs are normally sought from the at-fault party’s insurer. Read every agreement carefully before proceeding.
What information should I have ready?
If possible, have the date and location, vehicle registrations, photographs, witness details and the other driver’s insurance information available.
Can you help if my car cannot be driven?
Yes. Once your case is accepted, our nationwide panel aims to dispatch a recovery specialist to the accident scene within 15 minutes. Actual arrival times depend on location, traffic and provider availability.
How quickly can I receive a hire vehicle?
Following acceptance, an eligible customer may have a suitable hire vehicle delivered within 30 minutes, subject to location, traffic, the required vehicle type and provider availability.
GET THE RIGHT HELP, EARLY
Had a non-fault accident?
Start your no-obligation assessment today.
Accident claims department
Helping UK drivers find the right vehicle support after a non-fault road traffic accident.
Important links
Privacy policy
Complaints policy
Terms & conditions
Important:
Vehicle Recovery, Credit Hire and Vehicle Repairs are non-regulated activities. Any agreement is between you and the car hire company we recommend you to and the agreement is subject to less than 90 day terms. Please review any agreements thoroughly before signing or accepting services with our panel of car hire companies. This does not affect any of your statutory rights and if you have any complaints you can make a complaint to us, or to the credit hire panel. Please see our complaints page.
If you identify as a vulnerable customer, please contact us using the contact details above and let us know what additional assistance you require. We are happy to assist you at all stages.
Important Information:
Accident Claims Department is a trading style of Apollo Claims Ltd. We do not offer legal advice, credit hire or vehicle services of any kind. Our panel of car hire companies provide the service and we are paid a recommendation fee by the companies we recommend you to for each successful introduction. This has no impact on the service you receive with them. Any car hire company we recommend you to is an independent professional from whom you will receive impartial and confidential advice/services from. You are under no obligation to use their services.
You do not need to use a claims management company to make a claim for your vehicle. You can pursue this via your own insurance company or the other parties, or alternatively seek services elsewhere with a credit hire provider of your own choice.
Accident Claims Department is a trading style of Apollo Claims Ltd. Apollo Claims Ltd is a limited Company registered in England and Wales under registration number 05691765 and whose registered office address is at 16 Bury New Road, Manchester, M8 8EL. Authorised and Regulated by the Financial Conduct Authority in respect of claims management activities. FCA reference number: 838489.